OneBill Updates Extensible SaaS-Based Subscription Commerce Platform 
OneBill Inc. is offering an update to its SaaS-based subscription commerce platform, adding direct integration with popular social networking sites. OneBill’s end-to-end Business Support Systems (BSS) extensible solution lets cloud-based businesses improve their monetization and avoid customization, integration and maintenance expenses.
OneBill Inc. is offering an update to its SaaS-based subscription commerce platform, adding direct integration with popular social networking sites. OneBill’s end-to-end Business Support Systems (BSS) extensible solution lets cloud-based businesses improve their monetization and avoid customization, integration and maintenance expenses.
OneBill’s BSS solution is designed to deliver customers a full set of business services operations – from billing, invoicing, payments, order management and customer self-service, OneBill CEO JK Chelladurai told IDN.
JK Chelladurai
CEO,OneBill Inc.
OneBill’s BSS solution manages subscription services of a company’s core business functions, and connects data, processes and stakeholders across key departments – including marketing, sales, operations and IT. In turn, this integrated view presents better access and support service to customers, third-party partners and prospects, said Eli Goodrich, OneBill’s vice president for worldwide sales & marketing.
“So, while there are some [BSS] offerings that provide some of these services, with OneBill you pay one fee and you’re done,” Goodrich said.
Specifically, OneBill’s full-featured BSS subscription commerce platform offers these key runtime capabilities:
- Seamless integration with Google+, LinkedIn, Twitter, foursquare and other social commerce sites to let customers promote and sell service offerings
- Out-of-box integration to multiple payment options (PayPal, Authorize.net, credit cards, debit cards, cash, checks)
- Provides a Customer “Self Care” portal to let customers manage their own subscriptions, orders, invoices, payments, renewals
- Ability to capture and calculate usage for real-time services
- Lets marketers quickly and easily create various pricing models and combinations, using OneBill Pricing Designer
- Captures customer analytics through OneBill Business Intelligence
- Optimize sales cycles with OneBill Order Manager and convert quotes to contracts through integrated workflows and approval process
- Supplies IT a library of pre-built connectors to integrate with other core corporate systems and manage key processes for orders, subscriptions, billing, invoicing, etc.
- Notably, OneBill is not a one-size-fits-all SaaS-based BSS solution. To better support invoicing, billing, payments processing, collections and even offer customer self-service, OneBill can also be integrated with other systems and workflows, including Oracle Financials, SAP and CRM systems. Goodrich added.
Inside OneBill’s Open, Integratable Architecture
Rather than an isolated, locked-down SaaS, OneBill is designed to function in a “collaborative work management” approach, Chelladurai told IDB.
OneBill’s robust set of standards-based integration capabilities and connectors allows customers to integrate it with key outside resources, including tax structures, payment gateways, currency conversion tools, store catalog APIs and popular accounting platforms from NetSuite, Oracle and SAP, he said.
Architecturally, OneBill’s integrated SaaS model uses an open architecture based on J2EE and standard protocols. “Our architecture reduces the cost and complexity of integrating and interoperability with other systems,” Chelladurai said. OneBill further enables custom tie-ins and configurations with a rich set of graphical tools and open APIs that use REST and web services.
“One of our popular features allows customers to support their own individual end-to-end business processing using our OneBill workflow engine,” Chelladurai said. “This can be configured to work with provisioning or call tracking systems.”
OneBill also provides a powerful tool that uses simple-to-follow graphical representations to define a company’s workflow process, and auto-trigger extra steps, such as obtaining extra approvals or generating a contract, he added.
“Even complex customer workflows can be configured as a model inside OneBill,” Chelladurai said. “And, with our APIs we open OneBill to work with external systems. That means customer workflows and data can be shared and integrated into a company’s existing [enterprise] system.” OneBill also lets users create custom reports and easily create connections with data and applications using REST-based interfaces.
One OneBill customer, Zegosoft, summed up the benefits of using OneBill’s cloud-based BSS this way: “The cloud-enabled economy requires subscription-based businesses to have flexible payment, pricing, and offer-creation solutions whether delivered directly or through a rich API interface,” said Zegosoft President Charles Gerth in a statement. “The OneBill Subscription Commerce Platform can easily handle complicated requirements so their customers can open up new revenue channels quickly.”
